Lasko 20″ Classic Box Fan

Refunds for Digital Products

Digital products—including but not limited to downloadable files, templates, eBooks, courses, and other virtual content—are typically non-refundable due to their intangible nature. Once a download has been initiated or access has been granted, the item is considered delivered and non-returnable.

Exceptions may be made if the digital product is corrupted, incomplete, or materially different from its description on the site. In such cases, customers must report the issue to Cristam within three (3) days of purchase by contacting info@cristam.com and including proof of the issue (such as screenshots or error messages). If the claim is validated, a replacement file or full refund may be provided. 

Refunds for Services

For services sold by Cristam or third-party providers—such as consulting sessions, digital assistance, mentorships, or appointments—refund eligibility is determined by whether the service has been delivered and the terms agreed upon at the time of booking. If a service has not yet been rendered and a cancellation is requested in advance, a refund may be granted, minus any applicable processing fees.

In cases where the service has already been delivered or partially delivered, refunds will only be issued if the customer can demonstrate that the service was not provided as described or failed to meet agreed expectations. As with physical and digital products, disputes related to services are first handled between the buyer and the service provider. However, if the issue cannot be resolved directly, Cristam will mediate and issue a final resolution based on fairness and the evidence presented.

Items and Purchases That Are Not Eligible for Refund

Certain purchases are not eligible for refunds under this policy. These include:

• Digital downloads once delivered, unless proven defective or misrepresented.
• Personalized, custom-made, or altered items.
• Products marked as “Final Sale” or “Non-Returnable.”
• Gift cards, store credit, or promotional coupon redemptions.